Mia Lukic

Mia Lukic has a diverse work experience spanning over several years. Mia is currently holding the position of VP, Global Technical Support at Planhat, a role they started in December 2022. Prior to this, Mia worked as a CX Strategy Leader in 2021, but the company is not specified.

Mia spent a significant amount of time at Meltwater, where they held various roles. From 2016 to 2020, they served as the Client Experience Director - Global Customer Communications. In this position, they were responsible for planning, designing, and implementing global programs to enhance user engagement with the brand and products. Mia also spearheaded retention and growth hacking campaigns, working across departments such as Product, Marketing, CX, UX, and CS. Mia's goal was to automate and drive client engagement, while also reducing churn.

Before that, Mia was the Managing Director - Key Accounts North America at Meltwater from 2015 to 2016. Mia managed a team of Senior Key Account Managers and Business Analysts, ensuring the delivery of KPIs and meeting budgetary assignments.

From 2012 to 2015, Mia held the position of Strategic Account Executive at Meltwater, where they successfully renewed and expanded a $3M ARR portfolio of the company's largest East Coast clients. Mia consistently achieved impressive results, having the lowest company gross churn and net churn. In 2014, Mia ranked as the number one CS account manager globally, overseeing responsibilities worth over $3 million.

Mia's career in Meltwater started in 2008, initially as a Sales Manager, and then as a Senior Product Specialist/Business Development from 2011 to 2012.

Mia's earliest known work experience is as an HR Associate Intern at Google in 2007. During their internship, they played a key role in developing a recruitment database for full-time hires and led a project to establish a Russian recruiting website for the Moscow office. Mia also managed internal events to promote university recruiting during their time at Google.

Mia Lukic attended UWC Red Cross Nordic from 2002 to 2004, where they completed an International Baccalaureate. Following this, from 2004 to 2008, they attended the University of Pennsylvania, where they earned a Bachelor of Arts (B.A.) degree, majoring in Philosophy and Italian. In 2006 to 2007, they participated in a Study Abroad program at Università degli Studi di Padova, focusing on Italian Language and Literature.