Morgane Besnard

Morgane Besnard has over 15 years of experience in the technology and consulting sectors, currently serving as Support SaaS Operations Manager and Customer Care Manager at Planisware since February 2008. Responsibilities include implementing reporting tools, managing support ticket follow-ups, and integrating chat tools for client support. Previous roles at Planisware also encompassed Technical Consultant, focusing on client needs assessments, specification writing, interface development, and client training. Additional experience includes working as a Consultant de Gestion at PRO-G Groupe Noeva, where CRM Microsoft Dynamics was configured, and as an Internal Reporting Intern at Amadeus IT Group. Educational qualifications comprise a Master 2 in Information Technology Project Management from IUP MIAGE and a DUT in Business Administration from IUT de Rennes.