Customer Experience and Support

The Customer Experience and Support team at Planity is dedicated to enhancing user satisfaction by providing expert assistance and proactive support for customers utilizing the online booking platform. This team handles inquiries, resolves issues, and fosters customer retention through tailored engagement strategies, ensuring a seamless experience for both salons and clients. Through a blend of technical support and customer success initiatives, they aim to build long-lasting relationships and promote loyalty within the beauty and wellness community.