Jordan Smith

Jordan Smith is a seasoned customer success professional with extensive experience in management and support roles. Currently serving as a Senior Customer Success Manager at Planoly since June 2020, Jordan focuses on optimizing support organization efficiency while fostering meaningful customer interactions and leads a team of seven Customer Support professionals. Prior to this, Jordan worked at Nordstrom from September 2013 to 2020 in various positions, including Customer Enablement Lead and Women's Specialized & Accessory Manager, where strategic business planning resulted in notable productivity and sales achievements. Jordan's early career includes internships with Ronald McDonald House Charities and the Wayne Rosenthal Campaign, coupled with a Bachelor's degree in Marketing from Southern Illinois University Edwardsville.