David Usher

David Usher has over 20 years of experience in various leadership roles within the telecommunications industry. David most recently worked at PlanSource as the Director of Systems Administration, where they supported sales channels by defining processes, resolving system issues, and facilitating change management between departments. Prior to that, they worked at Charter Communications, where they held multiple roles including Offline Customer Support Operations Support Director, Learning and Development Project Director, and Director of Operational Readiness. During their time at Charter Communications, they led various initiatives such as implementing a unified Knowledge Management System and standardizing processes. Before joining Charter Communications, David worked at Bright House Networks as the Care Director, Customer Experience and Process Management, where they established governance and implemented a unified Customer Relationship Management system. Overall, David Usher has a strong background in operations, process improvement, change management, and customer experience.

David Usher pursued their education from 1995 to 2004. David attended multiple institutions including Satellite High, University of South Florida, Florida Eastern State College, Hillsborough Community College, and DeVry University. Their focus of study was in Business Administration and Management, General. Additionally, David obtained various certifications over the years. In 2015, they completed certifications in Business Process Management and Notation from New Horizons Computer Learning Centers and Situational Leadership from The Ken Blanchard Companies. In 2016, they obtained the COPC® Lean Six Sigma Yellow Belt certification from COPC Inc. Most recently, in 2022, David completed the Business Strategy certification from Harvard Business School Online.