Isaiah Crosby

Isaiah Crosby, MBA, has a diverse range of work experience. Isaiah currently works as an Account Manager at PlanSource, starting in July 2022. Prior to this, they worked as a Client Analyst at bswift from June 2021 to July 2022. From May 2017 to June 2021, Isaiah worked at Alight Solutions, where they held the position of Sr. Customer Care Representative/Floor Supervisor. In this role, they responded to complex inquiries regarding benefits, billing, eligibility, coverage, and other related information/solutions. Additionally, they effectively deescalated critical call situations and unlocked accounts for service reps to access. Before joining Alight Solutions, Isaiah worked at Centene Corporation as a Client Care Specialist from January 2015 to January 2017. In this role, they acted as the first point of contact for healthcare contact center calls, gathered and verified member/provider demographic information, and responded to complex inquiries in real time. Isaiah's earliest work experience can be traced back to their time at Service-Tech Corporation, where they worked as a Technician from June 2012 to May 2015. In this role, they were responsible for cleaning air ducts and equipment, utilizing various power tools and equipment.

Isaiah Crosby, MBA, completed their Master's Degree in Business Administration and Management, General at Full Sail University from 2019 to 2020. Prior to that, they earned a Bachelor of Science (BS) degree in Music Production from the same institution between 2017 and 2019.