Lyndsey Herrand

Lyndsey Herrand is a dynamic Project Manager with a strong focus on cross-functional team collaboration, issue resolution, and client communication, achieving successful project implementations and comprehensive risk management. They have managed and implemented over 200 new client projects, generating significant revenue and enhancing client satisfaction, particularly during their tenure at Alight Solutions as a Customer Care Implementation Domain Manager. Currently, they serve as a Contact Center Experience Principal at PlanSource, where they continue to leverage their expertise in client implementation and operational efficiency. Throughout their career, Lyndsey has demonstrated a commitment to mentorship and process improvement, driving both individual and organizational growth.