Rebekah Aplin

Rebekah Aplin is an experienced professional in technical account management, currently serving as the Manager of Technical Account Management at PlanSource since November 2014. In this role, Rebekah oversees a team of technical support managers and analysts, providing guidance, coaching, and development to enhance customer success. Responsibilities include monitoring daily operations, managing escalations, leading quality assurance audits, collaborating with stakeholders, and analyzing KPIs to drive continuous improvement. Previous positions held include Account Manager at ADP, Benefits Specialist at Clearfield Job Corps, and Human Resources Specialist at Management & Training Corporation, showcasing a strong foundation in client management and human resources.