Ben Pinali

Ben Pinali is an accomplished professional with extensive experience in technical support and customer care across various industries. Currently serving as Global Technical Support Manager at Planview, Inc. since July 2014, Pinali has held multiple roles including Customer Care Manager and Level 2 Customer Care Consultant. Prior experience includes customer support roles at Q2ebanking, where responsibilities encompassed application support, SQL query execution, and client interaction management. As a Process Improvement/Procedure Writer at Apple Inc., Pinali enhanced global agent communication and documentation processes while also contributing to significant projects related to product transitions. Earlier, at JPMorgan Chase, Pinali played a key role in establishing customer loyalty and accuracy in retail banking operations. Pinali's educational background includes studies at Thinkful from 2015 to 2016.