Fiona S. is an experienced customer success professional, currently serving as a Senior Customer Success Manager at Planview since November 2025 and as a Consultant for Aruki (Ninja) since September 2025. Previously held positions include Customer Success Lead at Thrust Carbon, where Fiona developed a comprehensive customer success process and implemented a robust CRM system, and Senior Customer Success Manager at Kantata, achieving an 80% annual renewal goal. Earlier roles include Senior Account Manager at Sabre Travel Network, with a 100% success rate in managing high-value contracts, and Director of Client Relations at Bloomberg Tax, achieving a 97% annual renewal rate for over 490 clients. Fiona has also garnered experience as an Account Manager at TravelBytes, maintaining 100% client retention and conducting training sessions. Educational credentials include a degree in Business Administration from the University of West London and additional training in ChurnRX and holographic kinetics.
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