Jonathan Shmerling is a seasoned professional in the computer software and IT operations sectors, currently serving as a Senior Escalation Manager at Planview since 2021. In this role, Jonathan manages customer escalations for senior management and investigates T3 Support cases. Prior experience includes serving as Customer Support Team Leader at Apptio, where Jonathan achieved over 95% customer satisfaction while leading a global support team. Other noteworthy positions include Senior Technical Support Engineer at VMware, where Jonathan supported vCenter and managed complex problem-solving, and various roles at Digital Fuel and NDS focusing on customer support and quality assurance. Jonathan holds a Bachelor of Engineering degree from Monash University.
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