Rob Tax

Customer Service Manager bij Platinum B.V. at Platinum

Rob Tax has a diverse work experience, starting with their role as an Afdelingschef-Assistent Bedrijfsleider at Dirk van den Broek from June 2001 to August 2007. During this time, they were responsible for personnel policy and planning, as well as implementing the store's concept and maintaining hygiene according to HACCP guidelines.

After that, Rob worked as a Medewerker Verkoopondersteuning-Sales Support at Leen Bakker from August 2007 to November 2015. In this role, they served as a contact point for stores, handled customer complaints and maintained relationships with suppliers, legal insurance companies, and the Disputes Committee for Living regarding complaint handling and warranty provisions.

Rob then joined Platinum B.V., where they held various positions. Rob started as a Commercieel medewerker from November 2015 to November 2017, performing various commercial back-office tasks related to purchasing, logistics, after-sales, marketing, inventory management, and transportation.

Following that, Rob became an Officemanager at Platinum B.V. from November 2017 to November 2018. Here, they coordinated the back office and warehouse operations, monitored project progress in areas such as transportation, marketing, and after-sales, and was partly responsible for the entire procurement process, supplier contact, and key accounts.

Rob'smost recent role at Platinum B.V. is Operations Manager, which they have held since November 2018. As an Operations Manager, Rob oversees the daily management of customer service, manages the Order-to-Delivery process, and provides reports on areas such as after-sales service, product quality, and the order process. Furthermore, they translate strategies into action plans within and beyond the department.

Overall, Rob Tax's work experience demonstrates a strong background in operations management, customer service, team leadership, and coordination of various business functions.

Rob Tax began their education at Basisschool de Hofstee, although the specific start and end years are not provided. Rob then attended Katholieke Scholengemeenschap Etten-Leur from 1991 to 1997, where they pursued a VWO field of study, although no degree is mentioned.

Following this, Rob went on to attend Breda University of Applied Sciences from 1997 to 2001. During their time there, they specialized in Afstudeerspecialisatie Beleid with a focus on Management Inkomend en Binnenlands Toerisme.

In terms of additional certifications, Rob obtained one in Situationeel Leidinggeven from Schouten & Nelissen in August 2022.

Links

Previous companies

Dirk van den Broek logo
Leen Bakker logo

Timeline

  • Customer Service Manager bij Platinum B.V.

    September, 2022 - present

  • Operations Manager

    November, 2018

  • Officemanager

    November, 2017

  • Commercieel medewerker

    November, 2015