Player Support is dedicated to the pursuit of solving the human-focused challenges of customer service, moderation, trust & safety, and network monitoring and triage for the video games industry.

We believe that there is no one-size-fits-all model, and are committed to discovering the optimal strategy together with you. Our experienced senior staff understand the fundamental business concerns because they are veterans of the industry, and will seek to continuously test the boundaries of efficiency while focusing high quality support where it needs to be for your players. 

Games

Support Services

Video Games

Player Support - Global

This department provides assistance and solutions to players experiencing issues or seeking information about products and services.

Player Support

This department manages and resolves critical issues and customer escalations to ensure effective service recovery and satisfaction.

Escalation Support

This department focuses on managing workforce planning, employee relations, and operational HR functions.

Human Resources Operations

This department ensures the quality and appropriateness of content across platforms while supporting user inquiries and feedback.

Content Oversight

This department assists customers by providing solutions and addressing inquiries related to products and services.

Player Support - Global

Org chart

Teams

Player Support

Escalation Support

Human Resources Operations

Content Oversight

Customer Support

Offices