Bruno Lacerda is a seasoned professional with extensive experience in account management and customer support across various sectors, particularly in the gaming and e-commerce industries. Currently serving as a Senior Account Manager at Playtech since November 2019, responsibilities include business support, marketing strategy, retention, and conversion efforts, along with performance analysis and operational audits. Previous roles at TELUS International, EDITEC, and PokerStars involved customer service management, risk assessment, and mentoring functions. Bruno holds a Master’s Degree in Communication and Media Studies from Goldsmiths, University of London, along with additional qualifications in language interpretation and advanced English. Both educational background and diverse work experience underscore a strong expertise in client relations, operational efficiency, and team leadership.
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