Vitor Frade

Vitor Frade is a seasoned Director of Customer Operations with over a decade of experience in iGaming, customer experience, and responsible gambling, particularly within the Brazilian market. Vitor's career includes significant roles at bet365, where they managed the company's inaugural BPO customer service operation in Brazil, and at Playtech, where they currently oversee operations and strategic growth. Vitor began their career in IT support and has also ventured into journalism and entrepreneurship. They hold a degree in Social Communication, Journalism, and Information from Escola Superior de Educação de Coimbra.