Ashlee Harbert

Ashlee Harbert is a Customer Experience and Automations Manager at Playtomic, where leadership in implementing an AI-powered customer service platform resulted in an 80% query deflection rate and management of 30,000 monthly conversations in a B2C environment. Throughout a diverse career, Ashlee has held roles including Customer Care Manager - International, responsible for a multilingual team, and International Customer Care Specialist, focusing on onboarding new sports venues. Prior experience includes positions in office management and customer service at various organizations, enhancing administrative efficiency and sales processes. Ashlee holds multiple relevant certifications, including a Certificate IV in Customer Contact and a Diploma of Health Science.