Luke O'Malley is an experienced professional in customer success and technology, currently serving as a Senior Customer Success Manager at Pleo since May 2024, where responsibilities include managing a portfolio of 120-140 accounts with an ARR of €1.25M. Previously, Luke worked as a Customer Success Manager at CaptivateIQ, overseeing a portfolio of mid-market and enterprise customers valued at over $1.5 million ARR. Luke's experience also includes a tenure at Workday as a Senior Production Readiness Manager, where responsibilities involved driving implementation processes, managing escalated issues, and fostering close communication with stakeholders. Earlier roles at Softworks.com included Project Implementation Manager, Software Developer, and Software Support Analyst, focusing on coding and integrating workforce management systems. Luke holds a Bachelor of Science in Computer Science from Technological University Dublin.
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