Aisha Moon is an accomplished professional with extensive experience in customer service management and community outreach. Currently serving as the Customer Service Manager at Plethy since January 2024, Aisha oversees quantitative planning and intra-day management for a customer experience team, collaborating with various departments to achieve strategic goals. Prior roles include Senior Manager of Customer Support Operations at DXC Technology and Supervisor of Member Services at Molina Healthcare, where Aisha significantly enhanced member support and resolved complex inquiries. Aisha also has a background in public service, having worked as a Success Coach for the State of Michigan, and has entrepreneurial experience as the Owner and CEO of Paper Doll Gems. Aisha holds a Bachelor of Applied Science degree in Political Science and Government/Criminal Justice from Florida Agricultural and Mechanical University and a Master's degree in Public Administration from the University of Michigan.
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