Darnell Love

Darnell Love has extensive work experience in technical support and customer service roles. From 2021 to the present, Darnell has been working as a Technical Support Specialist at Plex Systems, Inc. Prior to that, from 2012 to 2021, Darnell worked as a Front Line Support Technician at Ascension Technologies/Dell Inc./Apex Technologies, where they provided technical guidance and support to over 1000 end-users. Darnell also delivered software and hardware break services, supported mobile devices, and provided solutions for various applications. In 2012, Darnell briefly worked as a Customer Service Agent at PlumChoice, where they focused on increasing client satisfaction and delivering lasting solutions. From 2005 to 2012, Darnell worked as a Computer Field Technician at World Wide TechServices, conducting computer repairs for residential and business clients, ensuring compliance with service delivery processes, and resolving issues through diagnostic testing.

Darnell Love completed an Associate of Arts (AA) degree in Computer and Information Systems Security/Information Assurance from American InterContinental University in 2007. Darnell then pursued further education at Western Governors University from 2019 to 2021, where they focused on Cloud Computing but did not specify a field of study. In addition to their formal education, they attained various certifications, including AWS Certified Cloud Practitioner from Amazon Web Services, LPI Linux essentials from Linux Professional Institute, ITIL Foundation Level from AXELOS Global Best Practice, CompTIA Security+, CompTIA Network+ ce Certification, and CompTIA A+ ce Certification from CompTIA.