Kaki Mitchell

Kaki Mitchell has a diverse work experience in technical support and application support roles. They started their career in 2006 as a Technical Support Specialist at ScholarOne, where they provided support to customers through various channels and trained staff on proprietary software. They later transitioned to an Application Support Analyst role, where they resolved technical issues, analyzed application functionality, and trained staff, clients, and end-users on software. In 2021, they joined Plex Systems, Inc. as a Technical Support Representative.

Kaki Mitchell's education history includes a Bachelor of Science degree in Psychology from Mary Baldwin University. However, the specific start and end years of their education at Mary Baldwin University are not provided. In addition to their formal education, Kaki Mitchell has obtained several certifications from Lynda.com, including "Giving and Receiving Feedback" in February 2019, "Creating Your Personal Brand" in June 2018, "Customer Service Foundations" in May 2018, "Building Resilience" in April 2018, "Leading Yourself" in March 2018, "Working with Upset Customers" in March 2018, and "Writing Customer Service Emails" in January 2018.