Jennifer K. Lane is a seasoned professional with extensive experience in customer solutions and operational consulting within the funeral and cemetery management industries. Currently serving as a Customer Solutions Consultant at PlotBox since October 2025, Jennifer guides clients through the platform transition, ensuring effective implementation of modern solutions. Previously, Jennifer held key positions such as Director of Operations at Funeralwise, where responsibilities included overseeing the entire B2C eCommerce lifecycle and optimizing inventory management. Jennifer also served as an MIS Technology Solutions Implementation Consultant at Batesville, leading software implementation and change management initiatives. Early career achievements include managing a funeral insurance marketing firm and enhancing operational efficiency at Service Corporation International. Jennifer holds an MBA in Marketing from Baker College and a BA in Management & Organizational Development from Spring Arbor University.
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