John Carmichael is an experienced Operations Manager with a proven ability to lead workshop and field teams to exceed Service-Level Agreements and enhance first-time fix rates. From 2020 to 2021, John served as Service Operations Manager at NWAR Ltd, followed by roles as Operations Manager at CJ Retail Solutions and Field Manager for Electric Vehicles and Heat Pumps at Plug Me In. With over 25 years in the white goods industry, including a tenure as Regional Service Support Manager at BrightHouse, John has restructured teams and optimized operations in the renewables sector, turning loss-making jobs into profitable ventures. Currently, John continues their education at the School of Life.
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