Kim Ratcliffe is currently the Managing Director at Plug Me In, where they focus on empowering businesses and homes with sustainable energy solutions. They previously held several leadership positions, including Chief Transformation Officer at HomeServe USA, Chief Operating Officer at HomeServe Plc, and Head of Global Operations at Connected Home, Centrica. Kim's extensive experience in customer service management spans roles at companies such as Talk Talk, British Gas, and Vodafone. They earned a 2:1 degree in Business from Staffordshire University.
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