PlumChoice
Robert Walters has extensive experience in technology and management, currently serving as a Remote Support Technician at PlumChoice since March 2013, providing remote Windows PC network support. Previously, Robert held roles such as Help Desk Support at Technisource and Senior Installation Specialist at Agilysys/Infogenesis, where responsibilities included installation and support of Point of Sale software and server hardware. Earlier in their career, Robert managed day-to-day operations as a Restaurant General Manager at HKM II dba Burger King and supervised technician operations at Computer Barn. Robert began their career in the gaming industry as a Shift Manager in the Slot Department at Peppermill Hotel & Casino, focusing on guest relations and employee training. Robert holds an Associates Degree in Electronics Technology from Westland College, obtained between 1983 and 1985.
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PlumChoice
PlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. In 2018, The Allstate Corporation (NYSE: ALL) acquired Plumchoice to be part of Allstate’s SquareTrade division. Plumchoice partners with retailers, OEMs and distributors to provide support solutions to customers needing help with setup, connectivity, Internet of Things (IoT) devices and Cloud services. PlumChoice has handled over 15 million tech support requests, delivering market-leading customer satisfaction scores, to empower customers to get the most out of their technology. For more information, visit www.plumchoice.com, call 1-866-811-3321, or send an email to sales@plumchoice.com