Jay Garcia

Jay Garcia has a diverse range of work experience, starting with their role as a Genius at Apple from 2010 to 2017, where they troubleshooted macOS and iOS software platforms and provided tailored solutions. Jay then worked as a Social Media Coordinator & Contributing Writer at Accion Latina from 2017 to 2018, where they managed digital content and led creative social media campaigns. Jay joined Skechers as a Helpdesk Support Specialist in 2018, supporting over 400 worldwide stores and administering user accounts through Active Directory. Jay also worked as an IT Help Desk Technician at Vista Entertainment Solutions from 2018 to 2019, completing server builds and troubleshooting software and network issues. From there, Jay transitioned to Hulu, where they served as an IT Services Technician from 2019 to 2021. In this role, they fulfilled onboarding/offboarding requests, provided support for Windows 10 and macOS devices, and collaborated with various teams to streamline processes. Currently, Jay works at Pluto TV as a Sr. IT Support Technician, where they provide global support for software, hardware, and infrastructure-related issues.

Jay Garcia completed an Associate's degree in Transfer Studies at San Diego City College from 2011 to 2013. Jay then went on to pursue a Bachelor of Arts degree in Journalism at San Francisco State University, which they completed from 2013 to 2017. Jay also holds additional certifications as an Apple Certified Mac Technician (ACMT) and an Apple Certified iOS Technician (ACiT), although the specific dates of obtaining these certifications are not provided.