Amelia Jones

Amelia Jones is a seasoned professional in Customer Success, currently serving at Pocus since December 2024. Prior to this role, Amelia held several key positions at Mural from November 2020 to December 2024, including Principal Strategic Customer Success Manager, where management of large-scale implementations for high-profile clients such as MasterCard and American Express was a primary responsibility. Amelia also contributed as a Senior Customer Success Architect at Mural, enhancing visual collaboration solutions for enterprises. Previously, Amelia was a Senior Strategic Customer Success Manager at InVision, focusing on centralizing design processes for innovative companies. Experience at hiq as Director of Customer Success involved establishing customer success functions, while at Bayard Advertising, Amelia served as Director of Client Strategy, utilizing recruitment expertise to enhance client engagement and budget efficiency. Additionally, Amelia worked as a Talent Acquisition Manager at ARAMARK, overseeing facilities services across diverse industries. Amelia holds a Bachelor of Arts in Dance Education from the University of the Arts.