John Henwood is an experienced leader in customer success with a robust background in driving customer adoption and value across various organizations. Currently serving as Head of Customer Success at Pocus since September 2024, John leads a team focused on enhancing customer engagement. Previously, John held significant roles such as VP of Customer Success at Writer and Productboard, where responsibilities included overseeing global customer success initiatives and enhancing customer education. John's venture into investment as a Limited Partner at GTMfund highlights a commitment to supporting early-stage B2B SaaS startups. With a strong foundational experience at Hootsuite and participation as Co-Leader of the Vancouver Customer Success Community, John demonstrates a commitment to fostering growth and innovation within the customer success domain. Educated at the University of Southampton with a BA (Hons) in Sports Management and Leadership, John combines strategic insight with a passion for customer-oriented solutions.
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