POD Management
Gemma Dicker is a skilled professional with a diverse background in administration and project management. Currently serving as a Talent & Payroll Administrator at POD Management since February 2023, Gemma previously held roles at SOS Electricals, where responsibilities included Lead Project Administrator and Project Administrator, from August 2021 to January 2023. Prior experience includes working as a Project Coordinator at Instalcom Limited and an Account Executive at TwentyFour Recruitment Group. Earlier roles include Travel Consultant at Travel With Kitts Ltd and customer service positions at Skechers. Gemma holds A-Level qualifications in Psychology, English Literature, and Computer/Information Technology from Mount Grace School, completed between 2012 and 2014.
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POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.