POD Management
Vicky Todd is an experienced finance professional currently serving as Finance Manager at POD Management since October 2021. Previously, Vicky held the position of Head of Credit Control at Crabtree Property Management from November 2003 to September 2021. Vicky began a career in finance at GE Capital Retail Finance, where Vicky worked as Merchandise Complaints Manager from September 1995 to November 2003. Vicky holds a BSc Hons degree and is based in Brigg, North Lincolnshire.
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POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.