POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.

Information Technology

Software

POD Management

POD Management's headquarters in London, United Kingdom

This department focuses on managing and enhancing relationships with clients to ensure satisfaction and loyalty.

Client Relations

The Managers Team at POD Management oversees and coordinates various operational aspects essential to the company's success. This includes managing talent acquisition and retention (Talent Manager), ensuring accurate client financial transactions (Client Finance), fostering customer relationships and engagement (Engagement Manager), supervising application processes (Application Manager), guiding development projects (Development Manager), overseeing credit and collections (Credit Control Manager), managing financial mobilization and systems (Finance Mobilisation & Systems Manager), and providing business support services (Business Support Manager). Their collective efforts ensure smooth operations, outstanding customer service, and continuous improvement across the company.

Managers Team

This department focuses on managing and overseeing various development projects and initiatives.

Development Department

The Client Relationship and Support team at POD Management is dedicated to maintaining and enhancing customer satisfaction through 24/7 availability and multiple touchpoints. This team handles a range of responsibilities including personalized service from Concierges, after-hours support from Night Duty Managers, ongoing client engagement from Client Relationship Managers, and immediate assistance from Customer Support Executives. They strive to simplify processes, provide self-service options, and continuously seek feedback to improve the customer experience.

Client Relationship and Support

This department focuses on nurturing and advancing leadership skills within the organization.

Leadership Development

This department oversees the management and operational activities of various estates.

People (4)

Jobs (0)

Other teams

Managers Team

Development Department

Client Relationship and Support

Leadership Development

Estate Management