Oliver Ipsioco is a seasoned professional with a diverse background in artificial intelligence and customer support, currently serving as a Founding Member on the Board of Directors for the Council for Progressive AI Guild Inc since February 2025. As the AI Support Tooling Manager at Podium, Oliver has successfully enhanced AI chat systems, achieving a notable 6% improvement in customer issue deflection rates. Oliver also founded DocypherLabs, providing strategic consulting services focused on AI partnerships and digital transformation. Previous roles include client experience at Galxe, support analysis at Coinbase, and performance marketing support at Google. Oliver possesses a Bachelor's Degree in Information Technology from AMA University, earned between 2002 and 2005.
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