Oscar Silva is an experienced technical manager currently employed at Podium since May 2019, where roles have included Associate Technical Manager and Technical Product Specialist. Responsibilities encompass troubleshooting user issues, creating bug tickets, and developing an objective severity model to enhance engineering service level agreements (SLAs). Collaborating closely with Product Managers and development teams, Oscar incorporates customer feedback and serves as the final point of escalation for technical issues related to Podium's fin-tech solution. Prior experience includes working as an Engineering Tutor at Utah State University, where Oscar guided students in problem-solving and communicated complex concepts effectively. Oscar holds a Bachelor's degree in Mechanical Engineering from Utah State University, completed in 2019.
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