Nicole Hoang

Nicole Hoang's work experience includes:

- Member at Wizards of Ops, a Slack community for operations professionals. Nicole joined in April 2021 and is currently in this role.

- Business Systems Lead and Sales Operations Lead at Point. Nicole started in June 2019 as the Sales Operations Lead and then became the Business Systems Lead in January 2021. Nicole is still with the company.

- Sales Operations role at Rahi Systems from January 2019 to June 2019.

- Sales Operations Administrator at Serro from July 2018 to June 2019. In this role, they worked closely with sales management to improve sales processes, managed the order fulfillment process, provided data analysis and reporting, maintained data integrity in Salesforce, and launched Salesforce Einstein Analytics.

- Purchasing Agent at HiTech Manufacturing Corp. from April 2017 to July 2018.

- Assistant Operations Manager at Momentum Metal Finishing from January 2017 to July 2018.

- Assistant Manager at Paris Baguette America from February 2013 to November 2016.

- Customer Service Representative at Momentum Metal Finishing from an unspecified start date to 2013.

Nicole Hoang's education history includes attending De Anza College, where they did not obtain a degree or specify a field of study. Nicole then pursued a Bachelor's Degree in Business Information System Management at San Francisco State University.

In addition to their formal education, Nicole has obtained several certifications. In June 2020, they received the Salesforce Certified Advanced Administrator (SCAA) certification from Salesforce. In March 2020, they obtained the Salesforce Certified Platform App Builder Certification. Prior to that, in January 2020, Nicole achieved the Salesforce Certified Administrator (SCA) certification. More recently, in June 2021, they obtained the Talkdesk Admin Certification from Talkdesk.