Deanne M. is an experienced professional in software implementation and client support, currently serving as a Senior Software Implementation Consultant at PointClickCare since August 2015. Deanne's expertise includes developing and managing training programs for offshore billing specialists, enhancing change management processes, and collaborating with various teams to improve service delivery. With a robust background in financial software and billing practices specific to the skilled nursing facility sector, Deanne has held multiple roles at PointClickCare, where achievements include mentoring new hires and receiving the 2018 PointClickCare Operations Crusted It Award. Prior experience includes managerial positions at Hi-Tech Software and roles in financial operations at Northern Maine Medical Center and other organizations, complemented by educational qualifications including a Master's Degree in Health Informatics and a Bachelor's Degree in Business Administration.
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