Thomas Millen is an experienced user experience professional currently serving as Senior Director of User Experience at PointClickCare since September 2019. Prior to this role, Thomas held the position of Director of User Experience at Overstock.com from August 2014 to September 2019, where leadership in UX strategies contributed to significant revenue growth of $300 million over five years. Thomas also led digital transformation initiatives that integrated machine learning into product design, enhancing conversion rates. Earlier, as Lead UX Designer at ADP AdvancedMD, Thomas established the UX function and played a key role in achieving Meaningful Use Certification. Thomas holds a BS in Graphic Design from ITT Technical Institute and completed professional development coursework at Stanford University in 2011.
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