Rafael Malta

Rafael Malta is an accomplished professional with extensive experience in customer support and account management. Currently serving as a Senior Customer Support Specialist at Points, a Plusgrade company, since August 2023, Rafael has previously held positions such as Account Executive at VGW, Insurance Advisor at TD Insurance, and Easyline Specialist at TD. With a background that includes roles as a Meeting & Event Analyst at KPMG and a Training Coordinator at Táticas Consultoria e MKT, Rafael has developed expertise in customer engagement and training. Rafael's academic credentials include a Licentiate degree in Portuguese Language and Literature from PUC Minas and recent studies at the University of Toronto.