James Lee is a seasoned program and operations manager with extensive experience in player support and quality control within the gaming industry. Currently serving as a Senior Program Manager at The Pokémon Company International, James focuses on building a welcoming environment for Pokémon fans through community partnerships. Previously, as Director of Player Support Operations at thatgamecompany, James led innovative safety and support strategies, achieving significant improvements in response times and customer satisfaction. James has also held managerial roles at Acorns, Riot Games, and Blizzard Entertainment, consistently enhancing support operations and developing quality assurance frameworks. With a degree from California State University, Los Angeles, James demonstrates a commitment to excellence and player engagement throughout a diverse career.
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