Eric Rapp

Eric Rapp is an experienced change delivery manager currently working at Polestar since November 2021, focusing on customer experience planning and analytics. Previously, Eric served as a change delivery lead within Global Customer Experience at Polestar HQ. Eric's background includes significant roles such as service delivery manager at iKanbi North-East, managing operational and account management for key accounts, and project manager at IPG, overseeing customer service management for a major telecom client. Eric's earlier career involved project and team management positions at NutsServices B.V. and Telfort, where responsibilities included operational management and coaching teams for customer service. Education includes a degree in Communication from Inholland University and a degree in Management Economie en Recht from HU University of Applied Sciences Utrecht.