Lee Simpson is currently the Group Head of Operational Customer Success & Performance at Policy Expert, a position held since 2025. Previously, Lee served as Vice President of Customer Outcomes at JPMorgan Chase & Co. from 2023 to 2025 and held various roles at Yorkshire Building Society, including Senior Manager - Consumer Duty. Lee started their career in customer service with roles at Clydesdale Bank and NatWest between 2004 and 2007, and has extensive experience in leadership and management within the financial services sector.
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