Abeeda Haroon

Abeeda Haroon is a seasoned professional in customer experience management with extensive experience across various industries. Currently serving as the Head of Customer Experience at Polly since April 2021, Abeeda has been instrumental in defining customer experience strategies and establishing structured feedback loops to inform product development. Abeeda’s previous roles include Head of Customer Experience at foodpanda, where foundational customer experience functions were developed, and Manager Customer Experience at Telenor, where a customer experience strategy was implemented for a diverse range of digital products. Education includes an MBA from Lahore School of Economics and various professional development programs from prestigious institutions like Deloitte, INSEAD, and McKinsey & Company, focused on strategy execution and leadership.