Ryan Chau is an accomplished support leader with extensive experience in growing and transforming support organizations. Currently, they serve as the Head of Support at both Polygon.io and Massive, where they apply innovative strategies to enhance customer service and team effectiveness. Previously, Ryan held leadership roles at Plaid and Pure Storage, where they were instrumental in forming global support teams and redefining support strategies. Their career began at Google as a Desktop Support Engineer, and they also contributed as a Support Escalation Engineer at Intermedia, showcasing a strong foundation in technical support and escalation management.
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