Sheldon Tanis is a seasoned technology leader with over a decade of experience in IT leadership, currently serving as the Director of IT at Pompa Program, where they oversee systems and remote operations for a health company. Previously at Wayfair, Sheldon led high-performing global tech support teams, significantly improving first-contact resolution rates and implementing innovative solutions for remote support. Their leadership skills were evident in roles including Global Senior Manager Tech Support Tier 2 and ITS Manager, where they drove operational excellence and efficiency enhancements across various projects. Sheldon holds a Bachelor's degree in Computer Science and Networking from Stevens-Henager College.
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