Thomas Jones is an experienced leader in client services and customer success, currently serving as the VP of Client Experience at Pompa Program since July 2023, where the focus is on empowering clients to regain control of their health. As a co-founder of Customer Success for Growth LLC, Thomas provides strategic consulting to XaaS businesses aimed at enhancing customer satisfaction and retention. Previous roles include Chief Customer Officer at Cyxtera Technologies, where Thomas built a robust customer success organization, and Vice President of Client Services at both Armor Defense Inc. and Verizon Terremark, driving significant improvements in customer onboarding and service delivery. Thomas holds a Bachelor’s Degree in International Marketing and German from Texas A&M University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices