Eric Hsiao is a Customer Support Operations Manager at Pontera since February 2024. Previously, Eric served as the Customer Support Quality Assurance Manager at OpenSea from May 2022 to November 2023, leading a team of three Quality Assurance Specialists to establish service standards across diverse support channels. Prior roles include Customer Support Team Lead: Property Operations at Latch, where Eric managed and coached a team of three Specialist Support Agents, and Customer Support Team Lead at Squarespace, managing a team of eleven agents to achieve customer support KPIs. Eric’s career also includes experience as a Customer Support Quality Specialist and Customer Support Advisor at Squarespace, providing coaching and direct customer assistance. Eric holds a Bachelor of Science degree in Hospitality Administration/Management from the University of Massachusetts Amherst.
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