Marcin Z.

Marcin Z. is a seasoned data analyst with extensive experience in customer knowledge and retention strategies within the financial and marketing sectors. Currently working at Popular since May 2022, Marcin previously held roles including Retention Data Analyst at Liberty of Puerto Rico and Client Services Manager at Euro Pacific Bank, where notable achievements included increasing customer retention by 10% through data-driven insights. Marcin's expertise encompasses comprehensive data analysis, customer experience enhancement, and team management, supported by a diverse educational background including an M.A. in International Relations from the University of Lodz and a data science module from WorldQuant University. Marcin is multilingual, providing customer service in Spanish, English, French, and Polish.