Mirza M. is an HRD Corp Accredited Trainer with over 25 years of international experience in BPO, contact center management, and training across various industries, including energy and financial services. Throughout their career, Mirza has held several leadership roles, such as Senior Training and Development Specialist at PosiGen and Global Operations Manager at Prometric, where they managed diverse teams and implemented training programs. They are skilled in Six Sigma methodologies and have received numerous accolades for exceptional business support and operational improvements. Currently, Mirza is pursuing a Bachelor of Science at Western Governors University.
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