Neha M. is a ServiceNow Consultant with over 16 years of experience in IT Service Management. They have held various roles including Service Management Consultant/Specialist and Operations Manager, and have served as a Scrum Master and ServiceNow Deployment Lead. Neha earned a Bachelor’s Degree in Computer Applications and a Master of Computer Applications, both from IGNOU. Currently, they work as a Sr. Business Process Consultant for a confidential company, having previously held managerial positions at Capgemini and EY, among others.
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