Kerry M. has over 30 years of experience in various roles within the housing and complaints management sectors. Currently serving as Information Rights Manager at Post Office Limited since March 2012, Kerry oversees Freedom of Information and Data Subject Access Requests, ensuring compliance with legal standards while safeguarding both company and third-party information. Previous positions include Customer Complaints Officer at Enfield Homes, where Kerry managed complaints related to repairs, and Principal Complaints Officer at Hackney Homes, which involved handling Stage 2 complaints and stakeholder inquiries. Earlier experience includes various managerial roles at the London Borough of Hackney, encompassing aspects of customer service, estate management, and tenancy matters. Kerry began a career with BT as a 100 Operator, handling emergency call services.
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