Mark Donnelly is an award-winning executive specializing in Operational Excellence and business transformation, currently serving as the Chief Operating Officer at Post Office Ltd. They have a proven track record of driving profitability and cultivating high-performing teams across global organizations. Mark's past roles include Group Director of Operational Excellence at Mitie and Executive Director at Serco, where they led significant change initiatives and developed a culture of continuous improvement. With expertise in Lean and Six Sigma methodologies, they have delivered substantial cost savings and improvements in safety and employee engagement throughout their career. Mark is also a Doctorate candidate at the University of Buckingham, focusing on Operational Excellence through Applied Neuroscience.
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