Paul Smith

Paul Smith is an accomplished IT professional with extensive experience at Post Office Ltd since June 1996, having held various key positions such as ITIL Major Incident and Problem Management Lead, IT Solutions Specialist/Delivery Manager, Major Incident and Problem Manager, and Operations Manager. Additionally, from June 2002 to August 2004, Paul served as a Core Information Manager/Change Analyst and Problem Manager, where responsibilities included managing problem resolution for the largest IT infrastructure change in Europe at the time, focusing on root cause identification and supplier management.